All orders will be processed on receipt of payment. We will notify you of approximate delivery times with out of stock items. 



The following table gives approximate delivery costs.  These vary depending on destination, so please use the shipping calculator to work out your actual shipping charges.  

Order Total Shipping Charges
0 - 500 grams $4.50
500 grams to 1.1 kg $6.50
1.1 kg - 5 kg $6.5 - $10

Free shipping for orders over $100 (retail orders only)  


A rural surcharge applies.



We are unable to ship Baby K'tan outside NZ.  For all our other products, a flat rate of $15 applies for orders to Australia. If ordering from overseas, you are responsible for any customs charges incurred and should you wish to return or exchange them then postage is at your cost.   For any other international destinations please contact us for a quote.  International destinations are untracked and are strictly at buyers risk!  Buyers are responsible for the postage cost related to warranty or other replacements.


Please contact us if you live in New Zealand and have not received your package within 7 days. Please contact us if your overseas order has not arrived within 14 days. Due to postal/courier regulations, all missing package claims must be made within 14 days. We are unable to replace missing packages if you have not made contact within this time.